Frequently Asked Questions

Yes. Our Essential Care Plan is specifically designed for the needs and budget of residential and apartment building gyms, ensuring resident safety and protecting the property's investment.

No. The contracts cover all labor for scheduled maintenance and diagnostics. Any required spare parts are quoted for separately and are only ordered with your pre-approval, ensuring no surprise costs and complete transparency.

Response times are guaranteed by your SLA tier. Our Enterprise clients receive the fastest emergency response, typically within 24 hours, while our Performance Protection plan guarantees a response within 48 hours.

We cover all standard commercial and light-commercial fitness equipment, including treadmills, ellipticals, bikes, strength machines (pin-loaded and plate-loaded), functional trainers, and rowing machines from all major brands.

Absolutely. We can create a custom pilot contract for a small number of critical machines. This allows you to experience the value and professionalism of our service before committing to a facility-wide agreement.

Contracts are typically billed on a quarterly or annual basis, payable in advance. This model provides you with predictable maintenance costs for easier budgeting. We accept bank transfers and company cheques.

Yes. We can act as your specialized technical partner, handling complex electronic and mechanical diagnostics while your in-house team manages daily checks and minor fixes. We provide detailed reports to keep everyone aligned.

Our primary service area for contract clients includes Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret, as well as their surrounding areas. We can service facilities further afield by special arrangement.